客户很忙没时间看样品怎么回复？客户想要样品但突然又说忽略此需求，如何沟通让样品单达成呢......针对这些实战情况，高情商的外贸人会如何应对呢？看↓
客户：
Hi
Yes the samples have arrived and I have them by my desk, but not opened it as yet as I have so much other priority tasks to do first.
Thanks
Tom
你好，
是的，样品已经送到了，我现在就在我的桌子旁边，但还没有打开，因为我有很多其他优先任务要先处理。
谢谢，
Tom
应对话术：
Fully understand very well like the recent Christmas and the 2023 year-end summary meeting etc., will be very, very busy. Please enjoy your busy schedule with company and family matters first.When you have time, you can take a look at the samples is definitely ok. Perhaps in three weeks or four weeks, our samples will be of very good quality no matter how long you wait. Makayla is very confident in this.亲爱的Tom，
感谢你的反馈。
我完全理解，就像最近的圣诞节和2023年年终总结会议一样，你一定非常非常忙。请先享受你与公司和家庭事务相关的繁忙日程吧。
当你有时间的时候，可以看看那些样品，绝对没问题的。也许在三周或四周之后，我们的样品无论你等待多久都会保持非常好的质量。Makayla 对此非常有信心。
保重啦~~
针对客户承诺会给
订单的情况
客户：
we did a first check regarding the weight, and they seem to be ok.We just ordered a container, and we are close to Xmas.I will come back to you in February if ok for you !亲爱的Makayla，
我们已经进行了初步的重量检查，看起来一切都很好。
我们刚刚下了一个货柜的订单，而且离圣诞节也不远了。
如果你没意见的话，我会在二月份再和你联系！
祝好
应对话术：
The sales lady brings you the warmest wishes.Understand very well that everyone is very busy at this critical moment. Makayla have several VIP clients who placed orders at the end of November and told me Makayla not to disturb me in December. I want to prepare well for Christmas and summarize the work at the end of the year. So fully understand your situation very well.It's completely okay. You spend all your time busy with your own affairs. When the spring flowers bloom in February, we can happily discuss this matter~Wishing you a Merry Christmas in advance亲爱的Pablo，
Lady Makayla向你送上最热情的祝福。
非常理解此刻大家都非常忙碌。Makayla有几位重要客户在十一月底下订单，并告诉我不要在十二月打扰他们。我想要好好准备圣诞节，并总结年底的工作，所以非常了解你现在的情况。
完全没问题，你尽管忙着处理自己的事务吧，等到二月春花盛开时，我们可以愉快地讨论这个问题~
提前祝你圣诞快乐！
诚挚的祝愿
针对客户临时变卦
不要样品的情况
针对这个情况，看我如何PUA客户，让样品单顺利达成！！！
Makayla：
Makayla, here, send the warmest wishesDear, just now Makayla called you but couldn't connect. Guess you should be very busy, so I'm writing you.Yesterday, I received your email. The first email mentioned the need for nitrile glove samples, and the second email also stated error please ignore this email. So Makayla guesses that you must have some questions and worries, so she would like to call you to see whether further assist you. Dear look forward to your direct communication with Makayla and your trust in me.Price is definitely a very important factor, dear. There is no doubt about it, and secondly, quality is also crucial. Therefore, Makayla is thinking that if you can personally see and test Makayla's samples, and only you are satisfied, we can further discuss the price. The price can be negotiated on the premise that you are satisfied with the quality. How do you think dear?Looking forward to hearing your thoughts directly with Makayla, dearThe most beautiful picture for the most beautiful person亲爱的Grant，
这里是Makayla，送上最温暖的祝福
亲，刚才Makayla给你打了电话，但没能接通。猜想你肯定很忙，所以我写信给你了。
昨天收到了你的邮件。第一封邮件提到需要丁腈手套样品，第二封邮件又说出现错误，请忽略此邮件。所以Makayla猜想你肯定有一些疑问和担忧，所以想打电话给你，看是否需要进一步帮助。期待亲直接与Makayla沟通，信任我。
价格肯定是一个非常重要的因素，亲。这毫无疑问，其次，质量也至关重要。因此，Makayla在想，如果你能亲自看到和测试Makayla的样品，只有你满意了，我们才能进一步讨论价格。价格可以在你满意质量的前提下进行协商。你觉得如何，亲？
期待听到你对Makayla的想法，亲。
给最美丽的人送上最美丽的图片+下面放上你拍的图片（好看的各种图）
武林秘籍：PUA客户第一步是观点灌输，只有看到我们的产品才能知道质量，价格再低，最后样品跟垃圾一样，亲，你想想，你前提投入的时间和精力不就浪费了嘛，是不啦，先看到质量再谈价格嘛，不要着急嘛 亲~~
客户：
Yes you are correct that we need excellent quality gloves at a competitive price.Probably best to see some samples before discussing further regarding price.Trugrade works on a first price – best price policy basis.We do not like price increases and like to lock-in with quality, reliable suppliers that are consistently good value relative to the market.
你好，Makayla，
是的，你说得对，我们需要质量优秀、价格具有竞争力的手套。
在进一步讨论价格之前，最好先看一些样品。
Trugrade 坚持先报价 - 最佳价格的原则。
我们不喜欢价格上涨，而且喜欢与质量可靠、始终相对市场有竞争力的供应商建立长期合作关系。
谢谢！
CPU成功上钩啦：客户同意质量也重要嘛，在讨论价格前，先看看样品~~
Makayla：
Makayla sends you the warmest wishes.Dear, regarding the quality, you can fully assure that. Pretty sure you will be delighted to see our quality. Our gloves have been sold in the market for many years and have been validated by the market and customers. Regarding price, as mentioned in the previous email, Makayla will provide you with the greatest support. Our business philosophy is to target customers and provide comprehensive support, which is why we have so many stable customers in Europe and even Australia.There are many cases of price locking for long-term cooperation. Generally, customers will provide us with the purchase quantity for half a year, and we will discuss a reasonable price locking for half a year together. If possible, may I know your estimated procurement volume for six months?Regarding the samples, Makayla is very willing to arrange for you for any quality checking. Could you provide your DHL account and mailing address for easy mailing?Share the most beautiful pictures with the most handsome person - Grant嗨，Grant，
Makayla 送上最诚挚的祝福。
亲，关于质量，你可以完全放心。我非常确定你会对我们的质量感到满意。我们的手套在市场上已经销售多年，并得到了市场和客户的认可。关于价格，如前面的邮件中所提到的，Makayla 将为你提供最大的支持。我们的商业理念是针对客户，提供全面支持，这就是为什么我们在欧洲甚至澳大利亚有这么多稳定的客户。
长期合作的价格锁定案例很多。一般来说，客户会向我们提供半年的采购数量，我们将一起讨论半年的合理价格锁定。如果可能的话，我能知道你估计的六个月采购量吗？
关于样品，Makayla 非常愿意为你安排任何质量检查。你能提供你的DHL帐户和邮寄地址方便邮寄吗？
分享最美丽的图片给最可爱的人+继续上图迷惑客户。
武林秘籍：顺着客户就质量这个点，旁敲侧击夸耀下我们还是蛮不错的啦，有了上面话术的背书，让客户感受跟我们合作让人放心。
收到此邮件后，客户给我快递帐号了！！！看，上钩了吧！
客户：
Please send your glove samples via our Fedex/TNT account # 95XXXX6 to me at my Perth address in email signature below.你好，Makayla，
请通过我们的FedEx/TNT帐号 # 95XXXX6，发送你的手套样品到我在下面电子邮件签名中的配送地址。
谢谢。
Makayla：
Makayla here with warm greetingsGood news sharing. The sample has been mailed to you today and the sample waybill number is 7743 XXX874 for you to track.In addition, the details of the samples are as follows for your reference. For products that are out of stock, we will send you confirmation of the pre-production samples before producing the bulk order. What do you think dear?Looking forward to your feedback on the samples.Share the most beautiful pictures with the most wonderful people嗨，Grant，
这里是Makayla，送上最温暖的问候���
分享一则好消息。样品今天已经寄出给你，寄样品的运单号是7743 XXX874，你可以用它来追踪包裹。
另外，以下是样品的详细信息供你参考。对于缺货的产品，在生产大宗订单之前，我们会向你发送预生产样品的确认。亲，你觉得怎么样？
期待听到你对样品的反馈。
将最美丽的图片分享给最美好的你。
渐入佳境的客户！！！
客户：
The PF samples should give us a pretty idea of your glove quality.We look forward to receiving them.谢谢你，Makayla。
PF样品应该能让我们对你们手套的质量有一个相当好的了解。
我们期待着收到它们。
谢谢。
客户每一步都在跟着我CPU的观点走~~
亲切友好高情商的话术是我们拿下客户的最好武器，再冷的心我也给你捂热了！！！
本文转自外贸ZHONG，其综合整理自宜选外贸论坛，作者外贸Lday Makayla，版权归原作者所有，侵删
